Refund and Return Policy

Last Updated: 11/12/2023

Thank you for shopping with The Haitian Community. We are committed to providing you with the best products and services possible. Please review our refund and return policy carefully to understand your rights and responsibilities when making a purchase on our platform.

Refunds and Exchanges for Products

We understand that sometimes products may not meet your expectations, and we are here to assist you with refunds and exchanges. Our policy for products is as follows:

1. Eligibility for Refunds and Exchanges: You may be eligible for a refund or exchange if you received a damaged, defective, or incorrect product. To initiate a refund or exchange, please contact our customer support team at info@thehaitiancommunity.com within 30 days of receiving the product.
2. Return Process: To return a product, please follow these steps:

• • Contact our customer support team to initiate the return process.
  • Pack the product securely in its original packaging, if available, along with any accessories and documentation that came with it.
  • Ship the product to the address provided by our customer support team.

1. Refund or Exchange: After we receive and inspect the returned product, we will notify you of the approval or rejection of your refund or exchange. If approved, we will process the refund to your original payment method or send you a replacement product as requested.
2. Return Shipping: If you are eligible for a refund or exchange due to a damaged, defective, or incorrect product, we will cover the cost of return shipping. However, if you are returning a product for reasons other than the ones mentioned above, you will be responsible for the return shipping costs.

No Refunds on Subscriptions

Please note that we do not offer refunds on subscription fees. Once you subscribe to our services, the subscription fee is non-refundable. You can cancel your subscription at any time, and it will not auto-renew for the next billing cycle.

Contact Us

If you have any questions or need further assistance regarding our refund and return policy, please contact our customer support team at info@thehaitiancommunity.com. We are here to help and ensure your satisfaction with our products and services.

By making a purchase on our platform, you acknowledge and agree to abide by the terms and conditions of this refund and return policy. We reserve the right to update or modify this policy at any time, and the most recent version will be posted on our website.